Frequently Asked Questions
Everything you need to know about your OMTech experience.
What is the standard shipping time for orders?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.
Do your electronics come with a warranty?
Yes, all OMTech products include a standard 1-year manufacturer's warranty that covers defects in materials and workmanship under normal use.
What is your return policy for opened items?
We offer a 30-day return window. Items must be returned in their original packaging; however, opened electronics may be subject to a 15% restocking fee if they are not defective.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and secure financing options through Affirm for qualifying purchases.
How can I track my shipment?
Once your order ships, you will receive an automated email containing your tracking number and a link to the carrier's tracking portal.
Do you offer technical support for product setup?
Absolutely. Our dedicated technical support team is available via email and live chat Monday through Friday to assist with installation and troubleshooting.